Support center

Support

Practical guidance for deployments and everyday use of Illume systems.

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Where to start

Getting started

How to choose the right product line, plan your space, and prepare content.

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Platform and runtime

Documentation for device software, workflows, and deployment guidance.

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Care and safety

Handling, cleaning, and operating guidance to protect optics and preserve image quality.

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Troubleshooting

Common checks for signal, power, placement, and environment.

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Quick checks

If something looks off

These checks solve most first-contact issues before deeper diagnostics.

  • Confirm power and signal connections are stable (HDMI/DP/USB-C as applicable).
  • Verify the device is running the expected mode and resolution.
  • Check ambient lighting, reflections, and placement (these affect perceived depth and contrast).
  • If the issue is content-specific, test with a known-good demo file or source.

If you need deployment-grade guidance, request a demo or send a short description of your space, device, and content format.